Shipping policy

Every FAMIKAT artwork is built after you order it, so the total time you wait is production time plus transit time. This page sets out both, along with what happens if a parcel is delayed, damaged, or held by customs.

1. How long it takes

Production: 3–7 business days for ready-made designs. Custom pieces usually take 5–7 business days, counted from the moment you approve the design proof rather than from checkout.

Transit: 5–10 business days worldwide on our standard service.

Total, door to door: 1–3 weeks. Most orders arrive closer to two weeks. Large pieces, multi-item orders, and destinations outside our main carrier network sit at the longer end.

These are business days. Weekends and public holidays are not counted, and we do not dispatch on them.

2. What happens to your order, step by step

Stage	Time
Order received, design confirmed	Within 1 business day
Custom design proof sent and approved	1–2 business days (custom orders only)
Manufacturing	3–5 business days
Quality control and electrical testing	1 business day
Packing and handover to carrier	1 business day

On custom orders the clock pauses while we wait for you to approve the proof. If you request changes after approval, production restarts and the delivery estimate moves by the number of days the revision takes.

3. Shipping options and cost

Service	Transit time	Cost
Free Express Shipping	5–10 business days	Free on every order
Priority Production & Delivery	3–5 business days	Quoted at checkout, typically $50–$100

The exact charge for your address appears at checkout before you pay. If you need a piece for a fixed date — a wedding, an opening, a shoot — email support@famikat.com with the date before you order and we will tell you honestly whether we can meet it.

4. Where we ship

We ship worldwide. A small number of destinations are excluded by our carriers or by export restrictions; if yours is one of them, checkout will not offer a shipping rate and you can contact us for alternatives.

We deliver to residential and business addresses. We cannot deliver to PO boxes, because these artworks are oversized and require a signature.

5. Tracking

You will receive a dispatch email with a tracking number as soon as your parcel leaves us. Tracking usually becomes active within 24 hours — before then it is normal for the number to return no results.

If tracking has not updated for five consecutive business days, contact support@famikat.com and we will open an investigation with the carrier.

6. Customs, duties and import taxes

Prices on famikat.com do not include import duties or taxes. For international orders, any customs charge, tariff, or handling fee levied by your country is payable by you, the recipient, and is collected by the carrier or customs authority — not by us.

These charges vary by country and are outside our control. We recommend checking your local import thresholds before ordering. We declare every shipment accurately; we cannot mark an order as a gift or understate its value.

If a parcel is refused at customs or abandoned because the duties were not paid, it is treated as a change-of-mind return: we refund the item price once the parcel returns to us, minus the shipping and any carrier fees incurred.

7. Address accuracy

Please check the delivery address carefully before paying. We ship to the address exactly as entered at checkout.

If you spot a mistake, email us immediately — we can usually correct it before dispatch at no cost. Once a parcel has shipped, an address change depends on the carrier and may carry a redirection fee. Parcels returned to us because the address was wrong or nobody was available to receive them can be reshipped once you cover the second shipping charge.

8. Delays

Occasionally a shipment runs late for reasons neither of us controls: weather, customs inspections, carrier backlogs in peak season, or strikes. We will tell you by email as soon as we know about a significant delay, and we will keep chasing the carrier until the parcel is found.

Where a delay is our fault — a production overrun, for example — and the piece was needed for a specific date you told us about in advance, we refund the order in full.

9. Damaged or lost parcels

Damaged in transit. Contact support@famikat.com within 14 days of delivery with photographs of the artwork, the outer box and the inner packaging. We file the carrier claim ourselves and remanufacture or refund your order. You are not asked to pursue the carrier and you pay nothing.

Lost in transit. If tracking shows a parcel has not moved for ten business days, we treat it as lost, open a carrier investigation, and remake your order at our cost.

Marked delivered but missing. Tell us within 7 days. We will retrieve the carrier's proof of delivery and geolocation data and work with you on the outcome. Once a carrier has confirmed delivery to your address, responsibility for the parcel has passed to you — but we will always help you pursue it, and we handle genuine cases sympathetically.

Keep all packaging until any claim is closed. Carriers routinely reject claims where the packaging has been discarded.

10. Multiple items

Orders with several pieces may ship separately if one finishes production first. You will receive a tracking number for each parcel and you are never charged more than once for shipping.